Refund policy

Return & Exchange Policy

All sales are final. GO IoT PRO does not offer refunds on completed orders. We are happy to offer exchanges under the conditions below.

Exchanges
- Exchange requests must be made within 14 days of delivery.
- Items must be unused, unopened and in their original packaging with all accessories and documentation.
- A 15% restocking fee applies to all exchanges of non-defective items.
- Customers are responsible for return shipping costs for non-defective items.

Non-exchangeable items
- Special-order and custom-configured products
- Products that have been installed, programmed or activated
- Software licences, subscriptions and 4Sight / service plans
- Cables and wire cut to length
- Clearance or final-sale items

Defective or damaged items
- Please inspect your order on arrival. Report any shipping damage within 48 hours of delivery with photos of the item and packaging.
- Products found defective will be repaired or replaced under the manufacturer's warranty. GO IoT PRO will assist with the warranty process.
- If we shipped the wrong item, we will cover all shipping costs for the exchange.

Order cancellations
- Orders may be cancelled free of charge before they are shipped or ordered from our supplier.
- Cancellations after that point are subject to the 15% restocking fee.

How to request an exchange
Email info@goiot.pro with your order number, the item(s) and the reason for the exchange. Please do not send items back without a Return Authorization (RA) number.